Privacy
How we handle clinical data.
Privacy questions · privacy@senvaro.com
Stored in Australia
Audio, transcripts, and notes stay in Australian Azure infrastructure.
Deleted after 14 days of inactivity
Audio, transcript, and note are permanently removed.
Never sold, never used for ads or model training
Consultation content exists only to produce your note.
Encrypted in transit and at rest
With access limited to authorised users.
Purpose of Collection
We collect consultation audio, transcriptions, and clinician inputs solely for generating clinical documentation and ensuring continuity of care.
Use of Personal Information
Personal information is used to transcribe, summarise, and deliver clinical notes to your practice systems. We do not use these recordings or transcriptions for marketing or secondary purposes.
Storage & Security
Consultation content is stored in Australian Microsoft Azure infrastructure with encryption at rest and in transit. Access is limited to authorised users and operational support where required.
Retention
Consultations are automatically deleted after 14 days of inactivity. All data including audio, transcription, and notes is permanently removed. Deletion records are kept for audit purposes without any patient content.
Patient Rights
Patients and authorised representatives may contact privacy@senvaro.com to request access to, correction of, or deletion of personal information. We may verify identity or authority and coordinate with the relevant healthcare provider before disclosing or changing health information. We respond within 30 calendar days.
The minimum needed to produce the note.
- Consultation audio and metadata are collected to transcribe and prepare clinical notes.
- Only your treating clinicians and nominated practice staff can access these recordings.
- Audio and transcripts are processed by Microsoft Azure services in Australia to create transcripts and draft notes.
Trusted services, each with a clear job.
Microsoft Azure OpenAI
Drafts the clinical note from the transcript for the clinician to review and edit.
- Where
- Handled in Australia.
- Handling
- Your prompts and draft notes are not used to train Microsoft or OpenAI models.
Microsoft Azure Speech Service
Turns consultation audio into a transcript.
- Where
- Handled in Australia.
- Handling
- Audio follows Senvaro's consultation retention settings and is not kept for model training.
Vercel
Runs the public website and helps the app load quickly.
- Where
- Website assets may be served globally; clinical workflows are sent to Senvaro's Azure backend.
- Handling
- Vercel receives basic web request information. Clinical audio, transcripts, and notes are not stored in Vercel analytics.
Azure Application Insights
Helps us find errors and performance issues.
- Where
- Handled in Senvaro's Azure monitoring environment.
- Handling
- Used for operational diagnostics only, not for clinical review or marketing.
Azure Blob Storage & PostgreSQL
Stores consultation audio, transcripts, notes, and audit activity.
- Where
- Stored in Australia.
- Handling
- Consultation data is deleted after 14 days of inactivity.
Stripe
Processes subscription payments.
- Where
- Payment processing is handled by Stripe.
- Handling
- Card details are handled by Stripe, not stored by Senvaro.
Access, correction, and deletion — on request.
Patients and authorised representatives can ask for access to, correction of, or deletion of personal information. We respond within 30 calendar days.
Make a privacy request